Our Programs: Design …… Develop …… Deliver
In-House Training Seminar Designed Based on Client Needs:
Our solution provides insight and confidence that leaders at every level of your organization need to achieve their full potential and drive organizational results.
Module 1: Diversity, Inclusion, and belonging.
Module 2: 5 C Leadership.
Module 3: Conflict Handling and Negotiations.
Module 4: Leadership and Team Performance.
Module 5: Sales and Marketing Principles of Persuasion and Negotiation.
Module 6: Promoting Customer Service Satisfaction.
Module 7: Personal Development for Continuous Improvement.
Module 8: Balanced performance, corporate and individual (setting objectives).
Module 9: Trust-based Team.
Module 10: HR Academy.
Module 11: Emotional Intelligence.
Module 12: Model The Values for Leaders.
Module 13: Leading and Developing Others.
Module 14: Leading & Influencing Transversally.
Module 15: Emotional Intelligence.
The 5-Day Sales & Customer Service MBA
Seminar Outline
- Day 1: Face-to-Face Communication and Interpersonal Skills Development
- Day 2: Principles of Persuasion and Negotiation Strategies
- Day 3: Laying the Foundation for Customer Service Excellence
- day 4: Critical Leadership and Teambuilding Skills Development
- day 5: Personal Development for Continuous Improvement.
Organizational Impact
- Increased productivity and profitability through improved marketing and sales effectiveness
- Enhanced professional image with the customer base
- Increased customer satisfaction and brand loyalty
- More effective internal and external customer communication
- Better employee teamwork and greater job satisfaction.
One Day Sales and Customer Service Excellence Seminar
Seminar Outline
- Body Language: How to Read Your Customer Like a Book
- How to Use Body Language to Build Trust and Create Rapport Quickly… Face-to-Face or Over the Phone
- Identifying Barriers to Effective Communication
- Practical Exercise: Body Language Quiz
- 9 Powerful Tips for Creating a Good First Impression
- Utilizing Active Listening and Questioning Skills to Identify Your Customer’s Expectations and Service Requirements
- Practical Exercise: Listening Skills Assessment
- 8 Tips to Help You Become a Better Active Listener
- 4 Time-Proven Principles of Sales and Marketing Persuasion
- Overcoming Sales Objections and Close the Sale
- 7 Pillars of Customer Service Excellence
- The Wow Factor: Going the Extra Mile
- Conflict Resolution Skills to Work With Upset or Difficult People in a professional manner
- Creating an Action Plan for Improvement
Accounting & Finance Management
We have experience 10 years providing business solution & with our top expert lorem ipsum gain qulity checker with your business.
We have experience 10 years providing business solution & with our top expert lorem ipsum gain qulity checker with your business.
We have experience 10 years providing business solution & with our top expert lorem ipsum gain qulity checker with your business.
The 5-Day Sales & Customer Service MBA
Seminar Outline
- Day 1: Face-to-Face Communication and Interpersonal Skills Development
- Day 2: Principles of Persuasion and Negotiation Strategies
- Day 3: Laying the Foundation for Customer Service Excellence
- day 4: Critical Leadership and Teambuilding Skills Development
- day 5: Personal Development for Continuous Improvement.
Organizational Impact
- Increased productivity and profitability through improved marketing and sales effectiveness
- Enhanced professional image with the customer base
- Increased customer satisfaction and brand loyalty
- More effective internal and external customer communication
- Better employee teamwork and greater job satisfaction.
One Day Sales and Customer Service Excellence Seminar
Seminar Outline
- Body Language: How to Read Your Customer Like a Book
- How to Use Body Language to Build Trust and Create Rapport Quickly… Face-to-Face or Over the Phone
- Identifying Barriers to Effective Communication
- Practical Exercise: Body Language Quiz
- 9 Powerful Tips for Creating a Good First Impression
- Utilizing Active Listening and Questioning Skills to Identify Your Customer’s Expectations and Service Requirements
- Practical Exercise: Listening Skills Assessment
- 8 Tips to Help You Become a Better Active Listener
- 4 Time-Proven Principles of Sales and Marketing Persuasion
- Overcoming Sales Objections and Close the Sale
- 7 Pillars of Customer Service Excellence
- The Wow Factor: Going the Extra Mile
- Conflict Resolution Skills to Work With Upset or Difficult People in a professional manner
- Creating an Action Plan for Improvement
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